Limits reference

Short answer: per person, 60 tool calls a minute and 1,000 PSA requests an hour; per MSP, 2,000 PSA requests an hour. Lists show 25 results per page, long text is shortened, and one answer is at most 20,000 characters. Cloud AI app approvals last 30 days, local ones 7.

AI calls

Limit	Value
Tool calls per person	60 a minute
PSA requests per person	1,000 an hour
PSA requests per MSP	2,000 an hour
Slowed down (unusual activity, enforced)	1 tool call a minute
Tool calls per request from the app	10
Access token age	15 minutes (renewed automatically)

Answers

What	Default
List results per page	25 (some tools 10 or 20); the answer says when more exist
Notes or time entries per record	10 newest
Title	150 characters (200 on a single record)
Description on a list	200 characters
Description on a single record	4,000 characters
One note or time-entry text	1,500 characters
Whole answer	20,000 characters
Record IDs stored per audit entry	100

AI app connections

What	Value
Approval, cloud apps	30 days
Approval, local apps	7 days
Unused connection disconnected after	14 days
Travel override	1 to 60 days, at most 5 per member
Country list	At most 60 countries
AI app credentials (Gemini Enterprise)	5 creates or regenerates per MSP per day

Accounts

What	Value
Password length	12 to 72 characters
Wrong passwords	5: 1-minute pause; 10: 5-minute pause; 15: locked
Authenticators per account	1
Fresh 2FA code for sensitive actions	Typed within the last 5 minutes
Password reset link	Works once, 1 hour
2FA reset code	10 minutes, 5 tries; 3 resets per user per hour
Invite link	Works once, 7 days
Invites per MSP	50 a day
Invite emails per admin	20 an hour
PSA connections	Primary and optional secondary; each vendor once

Retention periods: Data we store. Call budget messages: Call budgets.